How do I place an order with Shop for Tots?

Your order can be placed in the following ways (all of which can be done in your PJ's if desired):

Website:

Our online store is always open to receive orders and securely process payments.

Email:

If for any reason you are having trouble ordering online please send an email to[email protected] with the items you wish to order and we will do our best to process it manually.

Are all items in stock and ready for dispatch?

Yes, we keep stock of all items at Tots HQ.

How long will it take for my order to be dispatched?

Typical delivery takes 2 - 5 business days*. Orders placed over the weekend or on public holidays will be shipped on the next business day. During sale periods, processing times may take longer due to the volume of orders coming through. In these instances, please allow an extra 1-3 days for picking and packing. If your order is urgent, please email us and we will do our best to make sure it goes out with the next courier delivery.

* Please Note: Locations outside capital cities and major regional centres may require an extra day for delivery. Very remote locations will take longer.

International:

Orders are shipped using Australia Posts Airmail service. Delivery will be within 7-15 working days of placing your order, depending on location. Note: International orders are shipped once a week.

What are your delivery charges?

At Shop for Tots, we know how important it is to have quick, safe delivery of your order, that's why we use Australia Post e-parcel express, or Aus Post Express satchels. The best news is that most express post packages are delivered to your door within 1 working day if you live in or near a city. We charge a flat rate of $7.00 Australia wide on all orders. Any orders over $150 are delivered FREE of charge! Note: Parcels that are over 3kg or oversized will be sent using regular e-parcel post with signature on delivery.

International orders

All International orders are shipped via Australia Post Registered Air Mail. Generally your order will be posted within 2-3 days and received within 3-10 days, depending on where you live. On average we charge between $15 & $30 for international delivery. There may be additional charges depending on the size and weight of your order, we will advise you if additional charges apply. Import duties and taxes will be responsibility of international customers (outside of Australia) and it is up to the customer to find out what these costs entail. Please note: Bulky items, boxed items and orders over 3kg cannot be shipped internationally.

What payment methods do you accept?

Credit Card:

We accept Visa, MasterCard and American Express through a secure payment gateway called eWay.

Direct Deposit: 

You can pay directly into our account Shop For Tots BSB 032039 Account 130810. These details are listed during checkout and on your confirmation order. Payment needs to be received within 7 days or else the items go back into stock.

Paypal:

Paypal Express is available when checking out on our website.

Gift Certificates:

Go to MY CART and enter the gift certificate code in the box provided. Please note: Should you require a refund from a purchase in which a gift certificate was used for payment, a store credit will be issued.

LAYBY SERVICE

At Shop for Tots, we know you want different payment options online, and we are pleased to introduce our Online Layby system.

WHAT ARE YOUR LAYBY TERMS?

1. All laybys require a 20% deposit.
2. The layby period is strictly 6 weeks. 
3. Layby deposits are non-refundable. Changes can be made to your layby up to 14 days from the time the deposit has been paid.
4. Layby items are non-refundable. If you receive your parcel and wish to return any non-sale item(s) you may do so within 7 days of receipt and will be issued with a store credit. If you wish to exchange any item(s) you may do so within 7 days of receipt of your parcel. Note: Store credits cannot be applied to existing laybys
5. Laybys cancelled due to non-payment will have 20% of the lay-by total withheld as part of the non-refundable deposit. Should this amount be greater than the initial deposit paid, monies from subsequent payments will be used to cover the outstanding amount. All other payments made towards the layby will be issued as a store credit. Note: Store credits cannot be used against any future laybys or to pay off existing laybys.

HOW DO I LAYBY?

Arranging and managing your layby at www.shopfortots.com.au is simple - just follow the steps below.

1. Add all the items you wish to layby to your shopping bag.
2. Click on your Shopping Bag and go to Checkout.
4. Enter in your details
5. Tick the Direct Deposit/layby box.
6. Finalise your checkout.

You will receive an e-mail confirming your layby, and weekly Paypal instalment invoices will be issued by www.shopfortots.com.au for payment. Layby invoices are sent every Sunday and payments are due upon receipt of these invoices. If you cancel your layby, all other payments (not including the deposit) made towards the layby will be issued as a store credit. Note: Store credits cannot be used against any future laybys or to pay off existing laybys. A termination fee will apply which is 20% of the total layby order amount. Should this amount be greater than the initial deposit paid, monies from subsequent instalment payments will be used to cover the outstanding amount. Once final payment is received, your order will be dispatched. Any further questions, please do not hesitate to email [email protected]

What currency do you use?

All prices listed are in Australian dollars and include GST. GST will be deducted for international orders.

How do I know which size to purchase?

The following is a guide for sizing clothes. Please be aware that some brands are not standard sizing, we will indicate in the product description if the brands sizing is unusually large or small.
0000 - 3 Months003 - 6 Months06 - 12 Months112 - 18 Months22 Years33 Years44 Years55 Years66 Years77 Years

As with all clothing however, not all brands are completely standard. Sizes can sometimes vary from brand to brand. If we are aware that a particular brand runs 'small' or 'large' we will let you know in the product description.

If you are purchasing a gift for a newborn, may we suggest that you get a larger size to account for differences in birth weight and to ensure that your gift gets plenty of wear.

'out of stock' items

If an item you have selected is temporarily 'out of stock' or unavailable, we will contact you as soon as possible to suggest alternatives.

Do you offer gift wrapping?

Should your order be a gift, we can post it directly to the recipient.

We can add a note with a personalized, handwritten message at no extra charge. Just put all the delivery instructions in the comments section at checkout.

If you are stuck for the perfect gift idea, we'd love to help. Just contact us and we'll be happy to help out with a suggestion or two. We know our stock well and can point you in the right direction!

Do you sell Gift Certificates?

Gift certificates are an ideal gift for the child who has everything. The recipient of a Shop for Tots certificate can easily redeem it on our website during checkout. You can select the value starting from $20. Click here to go to our gift certificate page.

Is my personal information safe with Shop for Tots?

At Shop for Tots your privacy is paramount; we will always respect and protect the privacy of our customers. We do not store credit card details, your payments are processed through a secure online payment gateway, once processed we will receive confirmation once your order has been paid and the amount.

All information that Shop for Tots does collect through normal business dealings remains confidential. Any information collected is only used for the processing of your order. Shop for Tots will never disclose or sell your personal information to any anyone..... period!

If you would like your information to be removed from our database please email [email protected].

What is your returns policy?

We offer a full refund or exchange on non-sale items if returned within 14 days of purchase. If you would like to exchange your purchase, just let us know what you're returning and what you'd like in exchange and we'll send your new item straight away at the current shipping rate of $7.00. Goods must be in mint condition, with no signs of use. Allow 2-4 business days for refunds/exchanges to be actioned. Please send us an email if you need to take us up on this - Contact Us.

Who pays for the return postage if the goods are damaged, faulty or not as you expected?

If your special package arrives and your goods are damaged or faulty, just Contact Us within 14 days of purchase to organise a replacement. If the item is damaged or faulty then we pay the freight or if you change your mind return the item to be exchanged (at customer's expense) to:

The Shop for Tots
4 Cassidy Place,
Kellyville NSW 2155

The only exception to this is for international customers, we will pay for the shipping of the new item, but you will need to pay to get it back to us.