How do I place an order with Shop for Tots?

Your order can be placed in the following ways (all of which can be done in your PJ's if desired):

Website:

Our online store is always open to receive orders and securely process payments. Note: Once an order is placed, it cannot be amended. This is to minimise errors at the time of picking and packing.

Email:

If for any reason you are having trouble ordering online please send an email to[email protected] with the items you wish to order and we will do our best to process it manually.

Are all items in stock and ready for dispatch?

Yes, we keep stock of all items at Tots HQ.

PRE-ORDERS

 

If an item is listed as PRE-ORDER it means that the stock hasn't arrived to us yet, but we are offering it for pre sale, to allow you to secure the stock. These items will be marked as PRE ORDER, with an estimated date for arrival listed in the item description.

If you purchase an item on pre order, you will still receive a confirmation of your order right away. You will hear from us again when the item is in stock and ready to ship, we will then send you a shipping confirmation. 

** We do not offer returns on pre-production pre order items **

If you purchase an item on pre order, you will still receive a confirmation of your order right away. You will hear from us again when the item is in stock and ready to ship, we will then send you a shipping confirmation. You do not need to follow this up as we are aware of all orders awaiting dispatch so as soon as your pre-order arrives it will be shipped (promise!).

The estimated dates for arrival are approximate only, and are provided to us by our brands. We offer items for pre order - to allow you to secure high demand products. We give the time frames in good faith, but this is outside of our control and sometimes change. Estimated arrival dates cannot be guaranteed as many factors outside of our control can affect them. Please rest assured we will ship your PRE ORDER item within 24 hours of receiving it into our store.

Note: We are not able to cancel or refund any PRE ORDERS due to ETA delays which are outside of our control. We will notify you of any changes, but your order will remain.

If you order more than one item, and any one of them is a PRE ORDER, your entire order won't be shipped until everything is in stock. If there are other items you wish to receive right away please place two separate orders.

How long will it take for my order to be dispatched?

Typical delivery takes 2 - 5 business days*. During sale periods and pre-sale periods, processing times may take longer due to the volume of orders coming through. In these instances, please allow an extra 4-7 days for picking and packing. If your order is urgent, please email us and we will do our best to make sure it goes out with the next courier delivery.

* Please Note: Locations outside capital cities and major regional centres may require an extra day for delivery. Very remote locations will take longer.

International:

International shipping is $40 for non-bulky parcels and to a fixed address only - no PO BOXES. Note: Christmas delivery is no longer available and all international parcels will now arrive in the New Year 2022.

Mystery Boxes
Please allow 7-10 business days for picking and packing of Mystery Boxes as they take a lot longer to fulfil but we promise the wait will be worth it!

What are your delivery charges?

At Shop for Tots, we know how important it is to have quick, safe delivery of your order, that's why we use Australia Post e-parcel and each parcel requires signature on delivery. We charge a flat rate of $8.95 Australia wide on all orders. Any orders over $120 are delivered FREE of charge! If you require an urgent order to be sent express post the shipping fee is $13.95 which includes signature on delivery.

Note: If your parcel is sent back to us due to an address input incorrectly by the customer or a return to sender due to non-pick up by the customer then a new postage fee will incur at our regular shipping price of $8.95. If the order is subsequently cancelled, a credit note will be issued for the order total with an admin and handling fee of $10 deducted from the total. 

What payment methods do you accept?

Credit Card:

We accept Visa, MasterCard and American Express through a secure payment gateway called eWay.

Direct Deposit: 

You can pay directly into our account Shop For Tots BSB 032039 Account 130810. These details are listed during checkout and on your confirmation order. Payment needs to be received within 7 days or else the items go back into stock. Note: Refunds on direct deposit payment orders will be issued via a credit note valid for 12 months from date of issue.

Paypal:

Paypal Express is available when checking out on our website.

Gift Certificates:

Go to MY CART and enter the gift certificate code in the box provided. Please note: Should you require a refund from a purchase in which a gift certificate was used for payment, a store credit will be issued.

LAYBY SERVICE 

At Shop for Tots, we know you want different payment options online, and we are pleased to introduce our Online Layby system.

WHAT ARE YOUR LAYBY TERMS? 

 

 

HOW DO I LAYBY? 

Arranging and managing your layby at www.shopfortots.com.au is simple - just follow the steps below.

1. Add all the items you wish to layby to your shopping bag.
2. Click on your Shopping Bag and go to Checkout.
4. Enter in your details
5. Tick the Direct Deposit/layby box.
6. Finalise your checkout.

You will receive an e-mail confirming your layby, and weekly Paypal instalment invoices will be issued by www.shopfortots.com.au for payment. Layby invoices are sent every Sunday and payments are due upon receipt of these invoices. If you cancel your layby, all other payments (not including the deposit) made towards the layby will be issued as a store credit. Note: Store credits cannot be used against any future laybys or to pay off existing laybys. A termination fee will apply which is 20% of the total layby order amount. Should this amount be greater than the initial deposit paid, monies from subsequent instalment payments will be used to cover the outstanding amount. Once final payment is received, your order will be dispatched. Any further questions, please do not hesitate to email [email protected]

What currency do you use?

All prices listed are in Australian dollars and include GST. GST will be deducted for international orders.

'out of stock' items

If an item you have selected is temporarily 'out of stock' or unavailable, we will contact you as soon as possible to suggest alternatives.

Do you sell Gift Certificates?

Gift certificates are an ideal gift for the child who has everything. The recipient of a Shop for Tots certificate can easily redeem it on our website during checkout. You can select the value starting from $20. Click here to go to our gift certificate page.

Is my personal information safe with Shop for Tots?

At Shop for Tots your privacy is paramount; we will always respect and protect the privacy of our customers. We do not store credit card details, your payments are processed through a secure online payment gateway, once processed we will receive confirmation once your order has been paid and the amount.

All information that Shop for Tots does collect through normal business dealings remains confidential. Any information collected is only used for the processing of your order. Shop for Tots will never disclose or sell your personal information to any anyone..... period!

If you would like your information to be removed from our database please email [email protected].

What is your returns policy?

We offer a full refund (excluding order postage costs) or exchange on non-sale, non promotional discounted items if returned within 14 days of receipt of your purchase to:

The Shop for Tots
PO BOX 620,
Kellyville NSW 2155

If you would like to exchange your purchase, just let us know what you're returning and what you'd like in exchange and we'll send your new item at the current shipping rate fee of $8.95 (Free Shipping threshold does not apply on exchange orders). Goods must be in mint condition, with no signs of use. Return postage is at the customer's expense. We recommend taking out insurance on your return parcel as we do not take responsibility for lost or damaged items in transit to us. Note: If your item is part of a promotional sale (and not included in the 60% off clearance sale) then a store credit will be issued. There are no refunds or exchanges on underwear or 60% off clearance items. 

Please also note we cannot issue order cancellations or alterations after checkout for any reason. That includes but not limited to - change of mind, fail to apply a code, incorrect details. Please check all details are correct including in cart items before proceeding with your order.

Re-Order, Pre-Order & Special Orders: There are no refunds on re-order/special order requests, orders held for longer than two weeks or pre-order items where the lead time is greater than four weeks. In these instances, an exchange or credit note will be issued. Again, please also note we cannot issue order cancellations or alterations after checkout for any reason. That includes but not limited to - change of mind, fail to apply a code, incorrect details. Please check all details are correct including in cart items before proceeding with your order.

Credit Notes: Credit notes cannot be used against shipping charges nor can they be used to purchase gift certificates. Please allow 2-4 business days for refunds/exchanges to be actioned.

Parcels sent back to us and then subsequently cancelled by the customer, a re-stocking fee of $10 will apply. Please call 1300 870 081 or send us an email if you need any further information - Contact Us.

Who pays for the return postage if the goods are damaged, faulty or not as you expected?

If your special package arrives and your goods are damaged or faulty, just Contact Us within 14 days of purchase to organise a replacement. If the item is damaged or faulty then we pay the freight to have that item returned to us for a refund or if you change your mind, return the item to be exchanged (at customer's expense) to:

The Shop for Tots
PO BOX 620,
Kellyville NSW 2155

* JAMIE KAY SPEND & EARN PROMO 17.03.22

Spend & Earn promotion is valid on Bloom Collection purchases only. Only one spend and earn offer can be validated per customer (not per order).
Spend and Earn promotion is not cumulative - once the maximum monetary value of $250 has been met, there are no further earning attributes.

Note: Qualifying Spend & Earn customers wishing to return items must send back the free bow and/or socks if the order then falls under the threshold.

Spend & Earn is a launch day offer only and expires 11.59pm Thursday 17th March 2022. No extensions to the expiry date will be honoured and only while stocks last.