We offer a full refund or exchange on non-sale items if returned within 14 days of receipt of your purchase to:

The Shop for Tots
PO BOX 620,
Kellyville NSW 2155

If you would like to exchange your purchase, just let us know what you're returning and what you'd like in exchange and we'll send your new item at the current shipping rate fee of $7.95 (Free Shipping $150 threshold does not apply on exchange orders). Goods must be in mint condition, with no signs of use. Note: If your item is part of a promotional sale (and not included in the 60% off clearance sale) then a store credit will be issued. There are no refunds or exchanges on underwear or 60% off clearance items. 

Re-Order & Special Orders: There are no refunds on re-order/special order requests, orders held for longer than two weeks or pre-order items where the lead time is greater than four weeks. In these instances, an exchange or credit note will be issued.

Credit Notes: Credit notes cannot be used against shipping charges nor can they be used to purchase gift certificates. Please allow 2-4 business days for refunds/exchanges to be actioned.

For cancelled orders or parcels sent back to us and then subsequently cancelled by the customer, a re-stocking fee of $10 will apply. Please call 1300 870 081 or send us an email if you need any further information - Contact Us.

Who pays for the return postage if the goods are damaged, faulty or not as you expected?

If your special package arrives and your goods are damaged or faulty, just Contact Us within 14 days of purchase to organise a replacement. If the item is damaged or faulty then we pay the freight to have that item returned to us for a refund or if you change your mind, return the item to be exchanged (at customer's expense) to:

The Shop for Tots
PO BOX 620,
Kellyville NSW 2155